HUR CIRCUIT
CONNECTING YOUR CIRCUIT
TROUBLESHOOTING
ALL MACHINES ARE DISPLAYING AN ERROR, CLIENTS CANNOT LOGIN
CHECKLIST
Is the server running? The local server can take time to boot up especially after it has been forced to shutdown. See if the light is green on the server.
Is the router turned on?
Are you connecting the micro server from LAN port 1 to the router’s LAN port? Check the port connection lights on the router.
Are the machines connected to the router directly or through switches? Check the port connection lights on the router and on the switches.
Did you start the router before the server? If not, then restart the server to make sure it has correct network settings.
Ensure that there are no firewall/filtering services preventing network from connecting.
If issue persists contact HUR service.
ONE MACHINE IS DISPLAYING AN ERROR, CLIENTS CANNOT LOGIN
CHECKLIST
Check the port connection light on the switch or on the router where the machine connects. If the color is red or there is no light, then there is likely a physical connection problem. If the color is green, then there is likely a setting problem.
Use the middle RJ45 LAN port on the display.
Machine’s internal LAN cable.
Network connectors on the machine, on the router and on the switches.
Server settings in the machine setup. See if the server address is correct.
Ensure that there are no firewall/filtering services preventing network from connecting.
BROWSER CANNOT FIND THE SERVER AT HTTPS://10.5.100.100 AND THE ADMIN SOFTWARE CANNOT BE USED
CHECKLIST
Make sure you are in the same network as the server
Is the server running? The local server can take time to boot up.
The web browser might complain about an untrusted connection. You can safely ignore the warning and continue to the page (add an exception if necessary).
MACHINE SAYS THAT IT CANNOT CONNECT TO THE EM AND CAN ONLY ENTER THE SETUP
CHECKLIST
Check that the USB cable from the EM card is connected to the panel PC.
Is the red light flashing on the EM card? If not, then check the power connection(s) to the card.
Contact HUR Service.
If problems persists please contact HUR service by submitting your problem